Frequently Asked Questions

If you have additional questions, please contact us at 1-808-538-3355 | Toll-Free (US & Canada) 1-855-538-3355 or info@alohaairportshuttle.com

Hours: 5:00am - Midnight

1. What if I made a reservation for you to pick me up from the airport and my flight is late?
   We will know whenever your flight is late or early. At the time you made the reservation, you provided us with the airline, flight number and scheduled arrival time. Your driver will be checking with the airline to verify the actual arrival time and will be waiting at the airport or nearby for your call.
2. What if I am unable to get an earlier flight?
   We require you to let us kjonw as soon as possible, whenever you make any changes to your existing reservation. Please call (1-808-538-3355) or Toll-Free (US & Canada) (1-855-538-3355) us and let the dispatcher know of your new airline, flight number, and scheduled arrival time. We can often adjust the schedule to be there earlier for your new intinrary.
3. What if I'm traveling on standby? Can I call you for a ride home when I arrive?
   If you are traveling on standby please call (1-808-538-3355) or Toll-Free (US & Canada) (1-855-538-3355) and make a reservation and inform our dispatcher that you are traveling standby. If you don't get on the plane, please call us immediately and let us know because if we don't hear from you we'll assume you got on the plane and our driver will be waiting for you.
4. What if I made a reservation for you to pick me up at the airport and upon arrival my friends or relatives shwo up and give me a ride home?
   You are responsible for every reservation that you make. Our policy is as follows: no shows and same day cancellations are subject to a minimum $35.00 fee.
5. Can I make a reservation for someone else?
   Yes, if you are willing to take full responsibility for the fare. However, we prefer that the person traveling make their own reservation.
6. How much should I tip my driver?
   Our drivers greatly appreciate gratuities. Tips should always be given to express appreciation for excellent service. Our passengers usually tip their drivers in a manner similar to restaurant servers (15% - 20%).
7. Do you accept credit cards?
   Yes, we accept Visa, Mastercard, and American Express
8. Can I get a senior citizen, military, AAA, AARP, kama'aina, airline employee, student, travel agent, or any other special discount?
   No, because we offer everyone the same great low rates!
9. One of the travelers in our group has a wheelchair. Can I bring the wheelchair in the van?
   Folding wheelchairs can always be accommodated (at no charge) but our vans are not equipped with ramps for motorized chairs.
10. Can my child or infant ride for free?
    No, every person in the van is part of the fare simply because they occupy a seat, and therefore are charged accordingly.
11. Can I smoke in your vans?
    We have a no smoking policy at Aloha Airport Shuttle. Passengers are not allowed to smoke or drink inside the va